Orders may not be cancelled or refunded once they have been fully processed. An order is considered fully processed once it has been packaged and labelled for dispatch or has left our warehouse.

If an item is received with a manufacturing defect or does not correspond with the item ordered, Qissah will review the claim and, subject to approval, arrange a replacement in accordance with our Exchange Policy.

In certain circumstances, and at Qissah sole discretion, store credit or a discount voucher may be offered as an alternative resolution, depending on the nature of the issue and product availability.